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Terms & Conditions

TERMS & CONDITIONS

GENERAL SALES TERMS AND CONDITIONS

By ordering our products, you certify to be over 18 years old, or that you have reached the legal age required in the country of residence, or to be allowed to purchase or consume alcohol.

All prices quoted on the web site include taxes, unless otherwise stated. Our basic prices are indicated in Singapore Dollars. You can change the currency by clicking on the corresponding icon on the home page. Euro and US dollar are also available.

You can pay either in Singapore Dollar, US dollars or in Euros. Payment is due upon payment gateway approval. Refer to our Payment & Security. Even as our system was created to avoid no stock availability, we are not responsible for the unavailability of stocks.

Once you have place your order on the order form when you checkout, your order is only processed by our system when you have completed the online transaction successfully.

You can pay though our payment gateway by:

Visa, Mastercard and Amex credit card credit cards

If you choose to pay via cheque, please make payable to Alfa international Pte Ltd.
Alternatively, you can make a bank transfer directly on our bank account. Please refer to our account details here.

"Primeur wines" need to be paid entirely before delivery even if the wine is shipping many months later.

The present conditions apply to the sales of products on the Ewineasia.com website through Alfa international Pte Ltd (see About Us). These conditions are automatically made available to the buyer in the home page of the internet site of Ewineasia.com. The fact of ordering implies complete adhesion of the buyer, without reserve. Refund will be given at the discretion of the company management.

CHARGE BACK

A refund could be accorded in case of wrong delivery and breakage of wines in the process of delivering to you. Please contact our Customer Service department. We decline all responsibilities to other problems that can occur. Don't hesitate to contact our customer service.

CARRIAGE AND DELIVERY

All products sold at ewineasia.com are insured by our company during their transport and are carried at our own risk.
The delivery is made upon reception of full payment of the goods. This delivery is indicated as per your confirmed choice of delivery method proposed in our delivery conditions (Refer to Shipping).

Any delay for delivery will by no means be compensated, accounted nor enable the cancellation of the order. However, if after a delay of one month upon written claim by the customer, the goods have still not been delivered, the sale could then be cancelled by either one of the parties. The customer will then obtain the refund of his payment excluding any other compensation or damage, within a delay of maximum one month.

In all circumstances, the delivery of the goods within this delay can only be made if the customer has indicated the exact information, address and telephone contact of the addressee during the order process. If this information is not correctly communicated, ewineasia.com will not be liable for any further delay or non-delivery of the goods.
Upon reception of the wines, it is up to the addressee to check the state of the goods and to note any reserve concerning broken, damaged or missing goods on the delivery slip and to inform the delivery company and ewineasia.com by either email, fax or letter within 48 hours in order to preserve his rights.

RETURN POLICY

Please inform us of any damages that may have occurred during the transportation and feel comfortable to write comments on the delivery note. All our shipments are insured.

All products must be returned in good condition, including original packaging and all documentation. Charges will be applied for all missing items and breakages. ewineasia.com will not accept items that have been physically damaged or misused. All returns must be shipped freight prepaid. All related fees (shipping & return shipping fees) are NON-REFUNDABLE for all products in all cases. Please allow 1-2 weeks for all refunds.

Shipments that are refused without prior to our knowledge, or that are returned to us because the address was invalid, are subject to a restocking fee of 5% plus applicable shipping and handling fees.

THIRD-PARTY LINKS

In an attempt to provide increased value to our visitors, ewineasia.com contain links to other sites on the Internet that are owned and operated by third party vendors and other third parties (the "External Sites").

However, even if the third party is affiliated with ewineasia.com, we have no control over these linked sites, all of which have separate privacy and data collection practices, independent of ewineasia.com. We have no responsibility or liability for these independent policies or actions and is not responsible for the privacy practices or the content of such web sites.These linked sites are only for your convenience and therefore you access them at your own risk.

Links do not imply that ewineasia.com sponsors, endorses, is affiliated with or associated with, or has been legally authorized to use any trademark, trade name, service mark, design, logo, symbol or other copyrighted materials displayed on or accessible through such External Sites.

GUARANTEE

We guarantee to provide a high quality level of wine products, delivery and customer service. We update our web site every day to provide you the best information on our products. If you are confronted with any difficulties of any kind with regards to the website, don't hesitate to contact us. This may help us to constantly improve our services.

We guarantee the origin of all the wines on ewineasia.com web site. All the Wines, Champagne and Spirits found on this web site come from their original cellars through our warehouse and finally to your doorsteps. Furthermore, all our wines are stored in the best conditions during all the delivery process to provide you the original taste of the wines you ordered.